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What’s your worst customer service experience?   

#worst customer service experie #bad customer service


@M. · Updated 01 Oct. 2021


Joe Waiganjo
@Techy.Rack · Updated 02 Oct. 2021

I live in Kenya and I use the Safaricom Home fiber internet. I live in a place with big farmland and my house is made of iron sheets so I had some time relocated it a few times, and at my first relocation, I contacted customer service to come and help me and they did and installed a long internet cable for me. Then there came a time when I had to relocate and move my house again and this time I saw no need in calling them since the internet cable was long, I moved it myself and everything went all well and the internet connection was perfect, Then one day, a Lorry ferrying sand soil came and as it was passing, it pulled the cable and they cut, this action brought severed my internet connection and I had to call customer service. and when the technicians came, there was a particular guy who was very rude to me and said that my internet connection was illegal yet I pay every month. I really felt very bad and he reported a false claim and I stayed without internet for a whole 3 weeks and I was calling customer service every time but kept being taken in rounds. this was the worst customer service experience I ever went through.


Avyanna Dream  Site Admin
@admin · Posted 02 Oct. 2021

That was beyond terrible! Did you finally get everything situated?


Debbie Katz Free Spirit
@debkatz78 · Posted 02 Oct. 2021

My worst experience is probably one that I had recently. I ordered some items online that got lost. I was given the runaround and had to argue with the seller for 3 weeks that the items were lost. I was finally able to get my refund. I was put at an inconvenience because a few items I had gotten were gifts. They almost flat out called me a liar as well. I will never shop from that place again. Thankfully Paypal sorted the refund for me. Had I just used a card, I would have never gotten my money back.


Bomb . Carpe Diem...
@bomb · Posted 03 Oct. 2021

That is so bad. I would suggest that you contact them and ask to be given an individual account manager for your connection. That way, first it will clear the doubt whether the connection is legal or illegal. Then next, you should consider the Safaricom 4G LTE, this one doesn't need wires. And you can relocate it yourself to anywhere in the country where there is access to the 4G network. This will reduce the issues of cable cuts and your network will look neat. Plus, 4G now is very stable and will serve you for the long haul. 

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